Our Acceptance Guarantee – UK and Abroad

Summary

• Full compliance guarantee: Your certified translation will meet all published requirements of UK and foreign authorities (Home Office, UKVI, courts, universities, DVLA, Passport Office, and overseas authorities).
• Free correction within 1-2 days: If any authority rejects our translation for compliance or error reasons, we will fix and reissue it at no charge.
• Full refund if correction fails: Should a corrected resubmission not be accepted (never happened to date), we refund the full translation fee.

Complaints, Reviews and Refunds: "We Guarantee that the Assignment (the Certified Translation) including the Certification Declaration of Accuracy will be compliant with the Published Requirements of UK and Foreign authorities (such as the Home Office, UKVI, HM Courts, UK ENIC, universities, the DVLA, or the Passport Office and all Foreign authorities in Spain, France, Saudi Arabia, Algeria, Italy, Brazil, Angola, Greece, China, Malta, all Foreign countries, pending also Legalisation/Apostille at the FCDO (Foreign, Commonwealth & Development Office), and possibly further Legalisation at the relevant Foreign Consulate in the UK.

Should any UK or Foreign Authority reject our Certified Translation for any reason (due to lack of compliance or discrepancy/error), we will fix and reissue the Certified Translation free of charge within one or two days. In the translation business since 2004, rejections of our Certified Translations have been very rare, and in every case the corrected translation was accepted.

1. The Provider guarantees that if a correction and resubmission of a rejected translation fails to be re-accepted (which has not yet happened), we will refund the FULL translation.

When is the Provider NOT liable for rejection by an authority, of an application comprising a Certified Translation, in the UK or Abroad:

• Errors, typos, illegible text, discrepancies in the meaning present in the Original Source document.
• Rejections caused by a spelling or other discrepancy that was not communicated to us at the time a Draft translation was sent for the Client for review (such as spelling of names: Mohamed, Mohammad, etc.). Please note that we always send a DRAFT of the translation to the Client before Certifying the translation. It is the responsibility of the Client to thoroughly review the translation and to ensure all correct spellings, illegible text, discrepancies have been communicated to us for evaluation and correction before the Certification of Translation process.
• Other non-translation related factors, such as a visa rejection or legal judgment separate from the translation factor.